{"id":19045,"date":"2026-06-01T09:48:14","date_gmt":"2026-06-01T06:48:14","guid":{"rendered":"https:\/\/arabusmarzas.lv\/terms-and-conditions\/"},"modified":"2026-07-06T10:47:01","modified_gmt":"2026-07-06T07:47:01","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/arabusmarzas.lv\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n

Arabusmarzas.lv online store terms and conditions \/ Distance contract<\/strong><\/h2>\n\n

The operation of the online store arabusmarzas.lv (hereinafter \u2013 \u201cOnline Store\u201d) is provided by arabusmarzas.lv reg. No. , VAT No., e-mail: hello@arabusmarzas.lv, address: Riga, Latvia, LV-1009, in accordance with these Terms of Use. <\/p>\n\n

1. General provisions<\/strong><\/p>\n\n

1.1. These purchase terms, together with the documents mentioned herein, are intended to provide information about arabusmarzas.lv (\u201cSeller\u201d), as well as to establish the terms and conditions for buying and selling goods (\u201cTerms\u201d) for the persons mentioned in clause 5.1 of the Terms (\u201cBuyer\u201d) who purchase goods (\u201cGoods\u201d) in the online store arabusmarzas.lv.1.2. These Terms apply to any contract concluded between the Seller and the Buyer for the sale of Goods (\u201cContract\u201d). Before ordering any Goods in the online store, please read these Terms carefully and make sure you have understood them correctly. Please note that before completing an order, the Buyer is obliged to agree to these Terms and the Privacy Policy; if the Buyer refuses to do so, completing the order and ordering Goods is not possible.1.3. The Buyer is advised to print these Terms for future reference.1.4. Please note that these Terms may be amended in the manner specified in clause 6. Each time you order Goods, we recommend reviewing the Terms so that the Buyer understands the conditions under which the specific order will be placed.1.5. These Terms and any Contracts between the Seller and the Buyer are drawn up and concluded only in the official state language. <\/p>\n\n

2. Information about the seller<\/strong><\/p>\n\n

2.1. These terms are valid when purchasing goods on the website arabusmarzas.lv (\u201cOnline Store\u201d). The Seller is arabusmarzas.lv \u2013 a limited liability company registered in the Republic of Latvia. Data about the Seller is collected and stored in the Register of Enterprises of the Republic of Latvia (www.ur.gov.lv). The Seller’s VAT registration number is LV. E-mail address: hello@arabusmarzas.lv. <\/p>\n\n

3. Goods<\/strong><\/p>\n\n

3.1. The images of the Goods published in the online store are for illustrative purposes only. Despite the fact that the Seller does everything possible to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.3.2. The packaging of the Goods may differ from what is seen in the images provided in the online store.3.3. Unless otherwise stated, all Goods offered in the online store are available. In the event that it is not possible to sell the ordered Good due to the circumstances specified in clauses 5.10 and 9.5 of the Terms, the Buyer is informed by e-mail or other means of communication (by phone or SMS), and the order for such a Good is canceled.3.4. The Seller has the right to determine the minimum and\/or maximum order quantity for a specific item in one order. <\/p>\n\n

4. Processing of personal data<\/strong><\/p>\n\n

4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy and Cookie Policy. Given that the Privacy Policy includes important conditions of these Terms, we recommend that the Buyer reads them carefully and ensures that all conditions of the Privacy Policy are understandable and acceptable. <\/p>\n\n

5. Conclusion of the purchase-sale agreement<\/strong><\/p>\n\n

5.1. The following Buyers are allowed to purchase goods in this online store:a) natural persons; b) legal entities. 5.2. By agreeing to these Terms, the Buyer confirms that they have the right to purchase goods in this online store.5.3. The invoice serves as a delivery note.5.4. The ordering procedure established by the Seller provides the Buyer with the opportunity to check and correct errors before sending the final order. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of order submission.5.5. The Contract between the Buyer and the Seller is considered concluded from the moment the Buyer has created a basket in the online store, indicated the Buyer’s name, surname (in Latin letters) and delivery address, exact postal code, chosen a payment method, familiarized themselves with these Terms and paid for the order. If the order is not paid for, the contract is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address indicated in the order, based on the concluded contract or to resolve any uncertainties related to the execution of the contract.5.6. When the Buyer submits an order and pays for it, an e-mail is sent confirming receipt of the order.5.7. When preparing the order, the Seller sends the Buyer an e-mail and\/or SMS informing that the Goods have been sent to the Buyer or are ready for collection (depending on the chosen delivery method).5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store’s database.5.9. By concluding the Contract, the Buyer agrees that at the time of purchase, an electronic VAT invoice with purchase information may be sent to the indicated e-mail address.5.10. If the Seller cannot sell the Good, for example, because the Good is out of stock, is no longer traded, or due to an error related to the price indicated in the online store as set out in clause 9.5, the Seller informs the Buyer about this by e-mail or in another way (by phone or SMS), and the order is canceled. If the Buyer has already paid for the Good, the Seller refunds the paid amount within 14 (fourteen) calendar days. <\/p>\n\n

6. Right to amend the terms<\/strong><\/p>\n\n

6.1. The Seller reserves the right to amend these Terms, including but not limited to:a) amending payment terms;b) amending applicable laws.6.2. Each time Goods are ordered to conclude a Contract, the version of the Terms in force on the day the Contract is concluded applies.6.3. Each time the Terms are amended in accordance with this clause 6, the Seller will inform the Buyer and announce it, stating that the Terms have been amended, and the date of the amendments will be indicated in clause 1.4. <\/p>\n\n

7. Return of quality goods and unilateral withdrawal from the contract using the right of withdrawal<\/strong><\/p>\n\n

7.1. A Buyer who is a consumer (natural person) has the right to use the right of withdrawal if the item is damaged and the damage is detected at the time of delivery in the presence of the courier, as well as to unilaterally withdraw from the Contract by sending back the received Good within the period specified in clause 7.3. The costs of sending the item are covered by the Buyer.7.2. The Buyer (consumer) cannot use the right of withdrawal and cannot return Goods in the cases specified in clause 22 of the Cabinet of Ministers Regulations No. 255 of May 20, 2014 \u201cRegulations on Distance Contracts\u201d if:a) the Good is made according to the Buyer’s instructions or the Good is clearly personalized (adapted to the Buyer’s personal needs);b) the Good is perishable or its expiration date will soon end;c) the Buyer has opened the packaging of such Goods which, for health and hygiene reasons, cannot be returned;7.3. The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and receive a refund applies only to consumers (natural persons) and arises from the day the Contract is concluded, as defined in clause 5.7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:a) if the Good is purchased by concluding a Contract \u2013 from the day the Buyer or a third party, who is not the carrier (courier) and who is indicated by the Buyer, has received the Good;b) if the Buyer has ordered several Goods in one order, which are delivered separately \u2013 from the day the Buyer or a third party has received the last Good;c) if a Good consisting of several lots or parts is delivered \u2013 from the day the Buyer or a third party has received the last lot or part;If the end of the period falls on an \u201cofficially\u201d designated public holiday in the country, the right of withdrawal is exercised until the working day following the end date of the said period (including it).7.5. To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by sending or submitting an appropriate written notice in free form or by filling out the withdrawal form (PDF\/WORD). The notice or form must be sent electronically to: hello@arabusmarzas.lv. Upon receiving the notice, the Seller immediately sends a confirmation of receipt to the Buyer’s e-mail.7.6. The Buyer must return the Good to the Seller immediately, but no later than within 14 (fourteen) days after submitting the withdrawal notice, by sending it to the return address that the Seller will indicate in the reply e-mail. The deadline is met if the Goods are sent back before the end of the 14-day period. The costs of returning the Goods are covered by the Buyer.7.7. The right to return Goods can only be exercised if the period specified in clauses 7.3 and 7.4 has not passed.7.8. The Buyer has the right to check the Good to determine its nature, characteristics, and functioning, but only to the extent that would be possible in a physical store.7.9. The Buyer is responsible for the decrease in the value of the Goods or their use that does not comply with the principle of good faith if the Goods were used for purposes other than checking their nature, characteristics, and functioning during the withdrawal period.7.10. Returned Goods must not be damaged or used in a way that exceeds the permitted testing. The Buyer must preserve the original packaging, authentic labels, and protective bags, which must not be damaged. Goods must be returned in full set with all accessories, instructions, and warranty certificates, if any were attached. All gifts received together with the Goods must also be returned.7.11. When returning a Good, the invoice number and order number must be indicated. If possible, the Buyer should attach the invoice to ensure a faster refund.7.12. A Buyer who returns Goods is refunded the full amount paid for the Good, excluding delivery costs. The refund is made no later than within 14 (fourteen) days from the day the Seller received the decision to withdraw. Current delivery prices are visible on the checkout page when selecting a country.7.13. The Seller makes the refund using the same payment method that the customer used in the transaction.7.14. The Seller has the right to withhold the refund until the Goods are received back or the Buyer provides proof that the Goods have been sent back, whichever occurs earlier.7.15. The Buyer does not have the right to withdraw from the Contract until the Buyer has received the Goods. <\/p>\n\n

8. Delivery<\/strong><\/p>\n\n

Home delivery<\/p>\n\n

8.1. At the Buyer’s choice, the Goods are delivered by a transport company at the Buyer’s expense. In certain cases determined by the Seller, the Goods may be delivered at the Seller’s expense. <\/p>\n\n

8.2. By choosing home delivery at the time of placing the order, the Buyer undertakes to indicate the exact delivery location. The exact price depends on the weight and price of the Goods. Current prices are displayed on the checkout page at the time of placing the order. Delivery times are available in the \u201cDelivery\u201d section. <\/p>\n\n

8.3. The Buyer’s order is fulfilled before the planned delivery date indicated in the shipping notice mentioned in clause 5.7, except in cases where circumstances beyond the Seller’s control occur (as defined in clause 17). <\/p>\n\n

8.4. Ownership rights to the Goods pass to the Buyer at the moment the courier hands over the Goods. The risk of accidental loss or damage passes to the Buyer when the Buyer or a third party, who is not the carrier (courier) and who is indicated by the Buyer, has received the Goods. If the Buyer chooses the carrier themselves and the Seller has not offered such an option, the risk passes to the Buyer at the moment the Goods are handed over to the carrier. <\/p>\n\n

8.5. At the time of delivery, the Buyer or a third party must check the packaging together with the courier. If damage is detected, the Buyer must:\u2013 inform the courier;\u2013 note the damage in the delivery document and fill out a damage report together with the courier;\u2013 check the contents and take photos of the items if they are damaged. Photos are necessary for the return procedure;\u2013 if the packaging is intact, checking in the presence of the courier is not mandatory.If the Buyer accepts the shipment and signs the documents, it is considered to have been delivered in proper condition. <\/p>\n\n

8.6. If damage to the packaging is detected, the Buyer has the right to refuse to accept the shipment. In such a case, the courier and the Buyer fill out a special inspection report, indicating the damage. <\/p>\n\n

8.7. If the Buyer signs the delivery confirmation without notes, it is considered that the Goods were delivered in undamaged packaging and additional services were provided accordingly.<\/p>\n\n

8.8. Delivery to the indicated address is considered completed regardless of whether the Goods are accepted by the Buyer or another person at this address. If the Goods are not delivered on the planned day, the Buyer must inform the Seller about this no later than the next day. <\/p>\n\n

8.9. If the Goods are accepted by someone other than the Buyer, the Buyer must indicate this person’s details in the delivery information.<\/p>\n\n

8.10. A valid identification document must be presented at the time of receiving the Goods. If the Buyer cannot personally receive the Goods at the indicated address, they cannot bring a claim against the Seller for delivery to the wrong person. <\/p>\n\n

8.11. The Buyer must check the packaging, quantity, quality, assortment, and accessories within 14 (fourteen) days. If no complaint is submitted within this period, the shipment is considered to comply with the Contract. <\/p>\n\n

9. Price of the Good and delivery costs<\/strong><\/p>\n\n

9.1. Prices are indicated on the website arabusmarzas.lv. The Seller does everything possible to ensure their accuracy. If inaccuracies are found, clause 9.5 applies. <\/p>\n\n

9.2. Prices may change, but these changes will not affect contracts already concluded.<\/p>\n\n

9.3. Prices include VAT at the current Latvian rate. If the VAT rate changes in the period from placing the order to the moment of delivery, the price may be adjusted, unless the order is fully paid for before this change. The Seller will inform the Buyer and offer a choice \u2013 to continue the transaction at the new price or cancel the order. If no response is received, the order is canceled. <\/p>\n\n

9.4. Prices do not include order preparation or delivery costs. Delivery rates may change. <\/p>\n\n

9.5. Given the wide assortment, technical errors in price indication may occur. If an incorrect price is detected, the Seller will inform the Buyer and cancel the order. The Buyer can place the order again, indicating the correct price. <\/p>\n\n

10. Payment<\/strong><\/p>\n\n

10.1. The Buyer can make payment:a) by bank transfer after receiving the invoice;b) using the bank payment solutions available at the time of checkout;c) by credit card or debit card;d) with PayPal;<\/p>\n\n

10.3. When making payment by bank transfer (10.1.a), the payment must be made within 1 (one) day after placing the order. Otherwise, the Seller may cancel the order. <\/p>\n\n

10.4. Goods are reserved and their processing begins:a) as soon as the Seller receives notification of payment receipt from the bank (regarding the payment methods mentioned in clauses 10.1.a, b and c);<\/p>\n\n

11. Buyer’s obligations<\/strong><\/p>\n\n

11.1. The Buyer undertakes to provide only correct and complete information. Any changes must be updated immediately. <\/p>\n\n

11.2. The Buyer undertakes to use the store in good faith and not to harm its stability. Violation of the Terms gives the Seller the right to restrict access without prior notice. <\/p>\n\n

11.3. The Buyer is obliged to pay for the ordered Goods and accept them.<\/p>\n\n

11.4. The Buyer must check the items before their use\/assembly to ensure they match the order.<\/p>\n\n

11.5. The Buyer must comply with these Terms and Latvian legislation.<\/p>\n\n

12. Seller’s obligations<\/strong><\/p>\n\n

12.1. The Seller undertakes to:a) provide conditions for the proper use of the store’s services;b) respect the Buyer’s privacy and process data in accordance with the Privacy Policy and Latvian laws.<\/p>\n\n

12.2. The Seller undertakes to comply with all requirements of these Terms.<\/p>\n\n

13. Manufacturer’s warranty<\/strong><\/p>\n\n

13.1. Some items may have a manufacturer’s warranty. Detailed information is attached to the items. <\/p>\n\n

13.2. This warranty supplements the Buyer’s statutory rights regarding the quality of the item.<\/p>\n\n

13.3. The warranty is valid only if the operating rules are followed. Read the instructions before use. <\/p>\n\n

14. Quality of Goods<\/strong><\/p>\n\n

14.1. The Seller guarantees the quality of the item (statutory warranty). Specific conditions are indicated together with the item. <\/p>\n\n

14.2. Photos are illustrative. Actual products may differ. Photos cannot serve as a basis for a claim if the product matches the description\/model. <\/p>\n\n

14.3. The warranty does not limit the consumer’s rights established in Latvian laws.<\/p>\n\n

15. Warranty and rights in case of non-compliance<\/strong><\/p>\n\n

15.1. Handling of defects takes place in accordance with these terms and Latvian legislation.<\/p>\n\n

15.2. Complaints can be submitted by writing to the e-mail address hello@arabusmarzas.lv.<\/p>\n\n

15.3. The complaint must include:a) order number (and, if possible, invoice);b) description of the defect\/missing part;c) evidence (photos of the defect, packaging, etc.).<\/p>\n\n

15.4. The Buyer may request:a) free elimination of the defect;b) price reduction;c) replacement of the item with a similar item;d) cancellation of the contract and refund (except in cases where the defect is insignificant).<\/p>\n\n

15.5. Responses are provided within 15 days. If more time is needed, the buyer is informed in writing. <\/p>\n\n

15.6. Repaired\/checked items are stored for 3 months. After that, they may be destroyed if they are not collected. <\/p>\n\n

16. Liability<\/strong><\/p>\n\n

16.1. The Buyer is responsible for all actions in the store and for the correctness of the provided data.<\/p>\n\n

16.2. The Buyer is responsible for the security of their access data. Any action performed using the Buyer’s access data is considered performed by the Buyer. <\/p>\n\n

16.3. The Seller is not responsible if the Buyer has not familiarized themselves with these Terms or the Privacy Policy.<\/p>\n\n

16.4. The Buyer must immediately inform the Seller if a leak of access data has occurred.<\/p>\n\n

16.5. The parties are responsible for breaches of obligations in accordance with Latvian legislation.<\/p>\n\n

16.6. The Seller is responsible for foreseeable losses resulting from their breach of these terms.<\/p>\n\n

16.7. The Goods are intended for personal use only. The Seller is not responsible for business losses or lost profits. <\/p>\n\n

16.8. The Seller is not responsible for information on third-party websites to which links are provided from the store.<\/p>\n\n

17. Circumstances beyond the seller’s control<\/strong><\/p>\n\n

17.1. The Seller is not responsible for non-performance or delay in performance of the Contract or any obligations provided for in the Contract if such non-performance or delay is caused by circumstances beyond the Seller’s control, as defined in clause 17.2. <\/p>\n\n

17.2. A circumstance beyond the Seller’s control means any action or event that the Seller cannot reasonably influence.17.3. In the event that a circumstance beyond the Seller’s control occurs and affects the proper performance of the Seller’s obligations under the Contract:a) the Seller will immediately inform the Buyer;b) the performance of the Seller’s obligations arising from the Contract will be suspended, and the period for performance of obligations will be extended by a time equal to the duration of the circumstance beyond the Seller’s control. If circumstances beyond the Seller’s control affect the delivery of Goods to the Buyer, the Seller will agree on a new delivery date after the circumstances beyond the Seller’s control have ended. <\/p>\n\n

18. Sending information<\/strong><\/p>\n\n

18.1. The term \u201cin writing\u201d used in these Terms also includes e-mails.18.2. To contact the Seller in writing or in case the Terms provide for the Buyer’s obligation to contact the Seller in writing, the Buyer must send the Seller an e-mail to the address hello@arabusmarzas.lv. The Seller will inform the Buyer in writing about the receipt of the notice (usually by e-mail). To exercise the right of withdrawal and withdraw from the Contract, the procedure for submitting the Buyer’s application to the Seller is provided for in clause 7 of these Terms.18.3. The Seller sends all notices to the Buyer to the e-mail address indicated in the Buyer’s purchase form (order confirmation page).18.4. When making a purchase, the Buyer agrees to these terms and agrees to receive e-mails about discounts or new items. The Buyer can opt out of news at any time. <\/p>\n\n

19. Other terms<\/strong><\/p>\n\n

19.1. Any Contract concluded between the Seller and the Buyer is subject to these Terms together with the documents clearly indicated therein. Any deviations from these Terms are valid only if they are recorded in a written document.19.2. The Seller has the right to transfer their rights and obligations set out in the Contract to a third party or parties, but such transfer of rights and obligations will not affect the Buyer’s rights and the Seller’s obligations under these Terms. In case of such transfer, the Seller will inform the Buyer by publishing information about the transfer in the online store.19.3. The Buyer does not have the right to transfer all or part of the rights or obligations arising from these Terms to a third party or parties without the Seller’s written consent.19.4. If any of these Terms is found to be illegal, invalid, or inapplicable, the remaining conditions of these Terms remain in force and are fully applicable. Any condition of these Terms found to be illegal, invalid, or inapplicable only partially or to a certain extent will remain in force to the extent that it is not found to be illegal, invalid, or inapplicable.19.5. Unless otherwise stated in these Terms, any delay by the Seller in exercising their rights under this Contract does not mean the Buyer’s release from the performance of obligations or a waiver of these rights, and any separate or partial performance of an obligation or any separate or partial exercise of a right does not mean that these obligations do not have to be performed or that these rights cannot be exercised in the future.19.6. These Terms and the relations between the parties under these Terms (including issues regarding the conclusion, validity, application, and termination of the Contract) are subject to the regulatory acts of the Republic of Latvia and are to be interpreted based on the regulatory acts of the Republic of Latvia.19.7. Any dispute, disagreement, or claim arising from these Terms or related to these Terms, their breach, termination, or validity, is finally resolved in accordance with the procedure established in the regulatory acts of the Republic of Latvia.19.8. Disputes between the Buyer and the Seller are resolved by mutual agreement. If the Seller refuses to satisfy the Buyer’s complaint or the Buyer does not agree with the solutions offered by the Seller and considers that their rights or interests have been violated, the Buyer can submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission, located at Br\u012bv\u012bbas iela 55, Riga, Latvia, LV-1010, which handles consumer disputes (more information about dispute resolution is available at http:\/\/www.ptac.gov.lv\/lv). <\/p>\n\n

Valid from January 1, 2026 <\/p>\n","protected":false},"excerpt":{"rendered":"

Arabusmarzas.lv online store terms and conditions \/ Distance contract The operation of the online store arabusmarzas.lv (hereinafter \u2013 \u201cOnline Store\u201d) is provided by arabusmarzas.lv reg. No. , VAT No., e-mail: hello@arabusmarzas.lv, address: Riga, Latvia, LV-1009, in accordance with these Terms of Use. 1. General provisions 1.1. 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