Terms and Conditions of ArabuSmarzas.lv Online Store / Distance Agreement
The operation of the ArabuSmarzas.lv online store (hereinafter – the “Online Store”) is ensured by ADIG, Limited Liability Company (SIA), Reg. No. 40103723934, VAT No. LV40103723934, E-mail: hello@arabusmarzas.lv, Address: Riga, Latvia, LV-1009, in accordance with these Terms of Use.
1. General Provisions
1.1. These purchasing terms, together with the documents referred to herein, are intended to provide information about SIA “ADIG” (“Seller”), as well as to set out the terms and conditions for the purchase and sale of goods (“Terms”) for the persons specified in Section 5.1 of the Terms (“Buyer”) who purchase goods (“Goods”) in the online store at arabusmarzas.lv.
1.2. These Terms apply to any agreement concluded between the Seller and the Buyer regarding the sale of Goods (“Agreement”). Before ordering any Goods in the online store, please read these Terms carefully and ensure you understand them correctly. Please note that before completing an order, the Buyer is obliged to agree to these Terms and the Privacy Policy; if the Buyer refuses to do so, completing the order and ordering the Goods is not possible.
1.3. The Buyer is encouraged to print these Terms for future reference.
1.4. Please also be informed that these Terms may be amended in the order specified in Section 6. Every time you order Goods, we recommend reviewing the Terms to ensure the Buyer understands the conditions under which the specific order will be placed.
1.5. These Terms and any Agreements between the Seller and the Buyer are drawn up and concluded only in the official state language.
2. Information about the Seller
2.1. These Terms apply when purchasing Goods at arabusmarzas.lv (“Online Store”). The Seller is SIA “ADIG” – a Limited Liability Company registered in the Republic of Latvia. Data about the Seller is collected and stored in the Register of Enterprises of the Republic of Latvia (www.ur.gov.lv). The Seller’s VAT registration number is LV40103723934. E-mail address: hello@arabusmarzas.lv.
3. Goods
3.1. The images of the Goods provided in the online store are for illustrative purposes only. Despite the fact that the Seller does its best to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
3.2. The packaging of the Goods may differ from that shown in the images provided in the online store.
3.3. Unless otherwise stated, all Goods offered in the online store are available. In the event that it is impossible to sell the ordered Good due to circumstances specified in Sections 5.10 and 9.5 of the Terms, the Buyer shall be informed via e-mail or other means of communication (by phone or SMS) and the order for such Good shall be cancelled.
3.4. The Seller has the right to determine the minimum and/or maximum order quantity for a specific product in one order.
4. Processing of Personal Data
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy and Cookie Policy. Given that the Privacy Policy contains important conditions of the Terms, we recommend that the Buyer reads them carefully and ensures that all terms of the Privacy Policy are understandable and acceptable.
5. Conclusion of the Purchase-Sale Agreement
5.1. The following Buyers may purchase Goods in this online store:
a) natural persons
b) legal entities. 5.2. By agreeing to these Terms, the Buyer confirms that they have the right to purchase Goods in this online store.
5.3. The invoice serves as a delivery note.
5.4. The ordering procedure established by the Seller ensures the Buyer’s ability to check and correct errors before submitting the final order. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of submission.
5.5. The Agreement between the Buyer and the Seller is considered concluded from the moment the Buyer has created a shopping cart in the online store, specified the Buyer’s name, surname (in Latin letters) and delivery address, exact postal code, chosen a payment method, familiarized themselves with these Terms, and paid for the order. If the Order is not paid, the agreement is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded agreement or to resolve any uncertainties related to the performance of the agreement.
5.6. When the Buyer submits an order and pays for it, an e-mail is sent confirming receipt of the order.
5.7. Upon preparing the order, the Seller sends the Buyer an e-mail and/or SMS informing them that the Goods have been dispatched to the Buyer or are ready for pickup (depending on the selected delivery method).
5.8. Each agreement (order) concluded between the Buyer and the Seller is registered and stored in the online store’s database.
5.9. By concluding the Agreement, the Buyer agrees that at the time of purchase, an electronic VAT invoice with purchase information may be sent to the specified e-mail address.
5.10. If the Seller is unable to sell a Good, for example, because the Good is out of stock, no longer traded, or due to an error related to the price indicated in the online store as specified in Section 9.5, the Seller shall inform the Buyer via e-mail or other means (phone or SMS) and the order will be cancelled. If the Buyer has already paid for the Good, the Seller shall refund the paid amounts within 14 (fourteen) calendar days.
6. Right to Amend the Terms
6.1. The Seller reserves the right to amend these Terms, including but not limited to:
a) amendments to payment terms;
b) amendments to applicable legislation.
6.2. Each time Goods are ordered for the purpose of concluding an Agreement, the version of the Terms in force on the day of concluding the Agreement shall apply.
6.3. Every time the Terms are amended based on this Section 6, the Seller will inform the Buyer and announce it by stating that the Terms have been amended, and the date of amendment will be indicated in Section 1.4.
7. Return of Quality Goods and Unilateral Withdrawal from the Agreement using the Right of Withdrawal
7.1. A Buyer who is a consumer (natural person) has the right to use the right of withdrawal if the product is damaged and the damage is detected at the time of delivery in the presence of the courier, and to unilaterally withdraw from the Agreement by returning the received Goods within the period specified in Section 7.3. The costs of returning the Goods must be covered by the Buyer.
7.2. The Buyer (consumer) cannot exercise the right of withdrawal and cannot return Goods in cases specified in Paragraph 22 of the Cabinet of Ministers Regulations No. 255 “Regulations on Distance Contracts” (20.05.2014), if:
a) the Good is made according to the Buyer’s instructions or the Good is clearly personalized (tailored to the Buyer’s personal needs);
b) the Good is perishable or expires soon;
c) the Buyer has opened the packaging of a Good which cannot be returned for health and hygiene reasons;
7.3. The Buyer’s right to unilaterally withdraw from the Agreement within 14 days, return the Goods to the Seller, and receive a refund applies only to consumers (natural persons) and arises from the day of concluding the Agreement as defined in Section 5.
7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:
a) if a Good is purchased by concluding an Agreement – from the day the Buyer or a third party, other than the carrier (courier) and indicated by the Buyer, has received the Good;
b) if the Buyer has ordered several Goods in one order which are delivered separately – from the day the Buyer or a third party has received the last Good;
c) if a Good consisting of several lots or parts is delivered – from the day the Buyer or a third party has received the last lot or part;
If the end of the term falls on an “officially” designated holiday in the country, the right of withdrawal is exercised until the working day following the end date of said term (including it).
7.5. To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Agreement by sending or submitting a corresponding written notice in free form, or by filling out a withdrawal form (PDF/WORD). The notice or form shall be sent electronically to: hello@arabusmarzas.lv. Upon receiving the notice, the Seller shall immediately send a confirmation of receipt to the Buyer’s e-mail.
7.6. The Buyer shall return the Good to the Seller immediately, but no later than 14 (fourteen) days after submitting the withdrawal notice, by sending it to the return address which will be specified by the Seller in the reply e-mail. The deadline is met if the Goods are sent back before the 14-day period expires. The Buyer bears the cost of returning the Goods.
7.7. The right to return Goods can only be exercised if the deadline specified in Sections 7.3 and 7.4 has not passed.
7.8. The Buyer has the right to inspect the Good to determine its nature, characteristics, and functioning, but only to the extent that it would be possible to do so in a physical store.
7.9. The Buyer is responsible for any diminished value of the Goods or their use contrary to good faith if the Goods were used for purposes other than establishing their nature, characteristics, and functioning during the withdrawal period.
7.10. Returned Goods must not be damaged or used in a way that exceeds the inspection allowed. The Buyer must preserve the original packaging, authentic labels, and protective bags, which must not be damaged. Goods must be returned in full set with all accessories, instructions, and warranty certificates if provided. Any gifts received with the Goods must also be returned.
7.11. When returning a Good, the invoice number and order number must be indicated. If possible, the Buyer should attach the invoice to ensure a faster refund.
7.12. A Buyer who returns Goods shall be refunded the full amount paid for the Good, excluding delivery costs. The refund shall be made no later than 14 (fourteen) days from the day the Seller received the decision to withdraw. Current shipping rates are visible at the checkout page, upon choosing the country.
7.13. The Seller performs the refund using the same payment method used by the customer in the transaction.
7.14. The Seller is entitled to withhold the refund until the Goods are received back or the Buyer provides proof that the Goods have been sent back, whichever is earlier.
7.15. The Buyer has no right to withdraw from the Agreement until the Buyer receives the Goods.
8. Delivery
Home Delivery
8.1. At the Buyer’s choice, Goods are delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, Goods may be delivered at the Seller’s expense.
8.2. By choosing home delivery at the time of order, the Buyer undertakes to provide an exact delivery location. The exact price depends on the weight and price of the Goods. Current rates are shown at the checkout page when placing an order. Delivery times are available in the “Shipping” section.
8.3. The Buyer’s order is fulfilled before the planned delivery date indicated in the dispatch notification specified in Section 5.7, except in cases of events beyond the Seller’s control (as defined in Section 17).
8.4. Ownership of the Good passes to the Buyer at the moment the courier hands over the Goods. The risk of accidental loss or damage passes to the Buyer when the Buyer or a third party, other than the carrier (courier) and indicated by the Buyer, has received the Goods. If the Buyer chooses the carrier themselves and the Seller did not offer such an option, the risk passes to the Buyer upon delivery to the carrier.
8.5. Upon delivery, the Buyer or a third party must check the packaging with the courier. If damage is found, the Buyer must:
– inform the courier;
– note the damage on the delivery document and fill out a Damage Report with the courier;
– check the contents and take photos if Goods are damaged. Photos are required for the return procedure;
– if the packaging is intact, inspection in the courier’s presence is not mandatory.
If the Buyer accepts the shipment and signs the documents, it is assumed delivered in proper condition.
8.6. If packaging damage is found, the Buyer has the right to refuse the shipment. In this case, the courier and the Buyer fill out a special inspection report noting the damages.
8.7. If the Buyer signs the delivery confirmation without notes, it is assumed the Goods were delivered in undamaged packaging and additional services were properly provided.
8.8. Delivery to the specified address is considered completed regardless of whether the Goods are accepted by the Buyer or another person at that address. If the Goods are not delivered on the planned day, the Buyer must inform the Seller no later than the following day.
8.9. If someone other than the Buyer accepts the Goods, the Buyer must provide their details in the delivery info.
8.10. A valid ID must be shown upon receipt. If the Buyer cannot accept the Goods personally at the specified address, they cannot claim against the Seller for delivery to an incorrect person.
8.11. The Buyer must check the packaging, quantity, quality, assortment, and accessories within 14 (fourteen) days. If no claim is made within this period, the shipment is considered compliant with the Agreement.
9. Product Price and Delivery Costs
9.1. Prices are as indicated on ArabuSmarzas.lv. The Seller makes every reasonable effort to ensure accuracy. If inaccuracies are found, Section 9.5 applies.
9.2. Prices may change, but changes will not affect already concluded Agreements.
9.3. Prices include VAT at the current Latvian rate. If the VAT rate changes between the order and delivery date, the price may be adjusted, unless fully paid before the change. The Seller will inform the Buyer and offer the choice to proceed at the new price or cancel. If no response is received, the order is cancelled.
9.4. Prices do not include order preparation or delivery costs. Delivery rates may change.
9.5. Due to the large assortment, technical errors in pricing may occur. If a wrong price is found, the Seller will inform the Buyer and cancel the order. The Buyer may re-order at the correct price.
10. Payment
10.1. The Buyer can pay via:
a) bank transfer after receiving the invoice;
b) bank links available at checkout;
c) credit or debit card;
d) PayPal;
10.3. For bank transfers (10.1.a), payment must be made within 1 (one) day of ordering. Otherwise, the Seller may cancel the order.
10.4. Goods are reserved and processing begins:
a) once the Seller receives payment notification from the bank (for methods 10.1.a, b, and c);
11. Buyer’s Obligations
11.1. The Buyer undertakes to provide only correct and complete information. Any changes must be updated immediately.
11.2. The Buyer undertakes to use the store fairly and not harm its stability. Violation allows the Seller to restrict access without warning.
11.3. The Buyer is obliged to pay for and accept the ordered Goods.
11.4. The Buyer must inspect the Goods before use/assembly to ensure they match the order.
11.5. The Buyer must comply with these Terms and Latvian legislation.
12. Seller’s Obligations
12.1. The Seller undertakes to:
a) ensure conditions for the proper use of store services;
b) respect the Buyer’s privacy and process data according to the Privacy Policy and Latvian law.
12.2. The Seller undertakes to comply with all requirements in these Terms.
13. Manufacturer’s Warranty
13.1. Some Goods may have a manufacturer’s warranty. Details are provided with the Goods.
13.2. This warranty is additional to the Buyer’s legal rights regarding quality.
13.3. Warranty is only valid if operating rules are followed. Read instructions before use.
14. Product Quality
14.1. The Seller guarantees product quality (legal guarantee). Specific terms are provided with the Goods.
14.2. Photos are illustrative. Original products may differ. Photos cannot be the basis for a claim if the product matches the description/model.
14.3. The guarantee does not limit legal consumer rights under Latvian law.
15. Warranty and Rights in Case of Non-Compliance
15.1. Defects are handled according to these Terms and Latvian legislation.
15.2. Complaints can be made via hello@arabusmarzas.lv.
15.3. Complaints must include:
a) Order number (and invoice if possible);
b) Description of the defect/missing part;
c) Evidence (photos of the defect, packaging, etc.).
15.4. The Buyer can request:
a) Repair of the defect free of charge;
b) Price reduction;
c) Replacement with an analogous product;
d) Cancellation of the Agreement and a refund (unless the defect is minor).
15.5. Responses are provided within 15 days. If more time is needed, the Buyer will be informed in writing.
15.6. Repaired/inspected Goods are stored for 3 months. After that, they may be disposed of if not collected.
16. Liability
16.1. The Buyer is responsible for all actions in the store and the accuracy of provided data.
16.2. The Buyer is responsible for keeping login data secure. Any action using the Buyer’s login is considered performed by the Buyer.
16.3. The Seller is not liable if the Buyer failed to read these Terms or the Privacy Policy.
16.4. The Buyer must immediately inform the Seller if login data is compromised.
16.5. Parties are liable for breaches under Latvian law.
16.6. The Seller is liable for foreseeable damage caused by its breach of these Terms.
16.7. Goods are for personal use only. The Seller is not liable for business losses or lost profits.
16.8. The Seller is not responsible for information on third-party websites linked from the store.
17. Events Beyond Seller’s Control
17.1. The Seller shall not be liable for any failure to perform or delay in performance of the Agreement or any obligations under the Agreement if such failure or delay is caused by events beyond the Seller’s control, as defined in Section 17.2.
17.2. An event beyond the Seller’s control means any action or event that the Seller cannot reasonably control.
17.3. In the event of an occurrence beyond the Seller’s control that affects the proper performance of the Seller’s obligations under the Agreement:
a) the Seller will immediately inform the Buyer;
b) the performance of the Seller’s obligations arising from the Agreement will be suspended and the term for the performance of obligations will be extended for a period equal to the duration of the event beyond the Seller’s control. If events beyond the Seller’s control affect the delivery of Goods to the Buyer, the Seller will agree on a new delivery date after the end of the events beyond the Seller’s control.
18. Sending of Information
18.1. The term “in writing” used in the Terms also includes e-mails.
18.2. In order to communicate with the Seller in writing or in case the Terms provide for the Buyer’s obligation to communicate with the Seller in writing, the Buyer shall send the Seller an e-mail to hello@arabusmarzas.lv. The Seller will inform the Buyer in writing about the receipt of the notification (usually by e-mail). For the purpose of exercising the right of withdrawal and retreating from the Agreement, the procedure for the Buyer’s application to the Seller is provided for in Section 7 of these Terms.
18.3. The Seller sends all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form (order checkout page).
18.4. By making a purchase, the Buyer agrees to these terms and agrees to receive e-mails about discounts or new goods. The Buyer can opt-out of receiving news at any time.
19. Other Provisions
19.1. For any Agreement concluded between the Seller and the Buyer, these Terms apply together with the documents explicitly indicated in the Terms. Any deviations from these Terms are valid only if they are documented in a written document.
19.2. The Seller has the right to transfer its rights and obligations under the Agreement to a third party or persons, but the transfer of such rights and obligations will have no effect on the Buyer’s rights and the Seller’s obligations under these Terms. In case of such transfer, the Seller will inform the Buyer by providing information about the transfer in the online store.
19.3. The Buyer does not have the right to transfer all or part of the rights or obligations arising from these Terms to a third party or persons without the Seller’s written consent.
19.4. If any of these Terms is recognized by a court as illegal, invalid, or inapplicable, the remaining provisions of these Terms remain in force and applicable in full. Any provision of these Terms recognized as illegal, invalid, or inapplicable only partially or to a certain extent will remain in force to the extent that it was not recognized as illegal, invalid, or inapplicable.
19.5. Unless otherwise specified in these Terms, any delay by the Seller related to the exercise of its rights under this Agreement does not mean the release of the Buyer from the performance of obligations or a waiver of these rights, and the separate or partial performance of any obligation or the separate or partial exercise of any right does not mean that these obligations do not have to be performed or that these rights cannot be used in the future.
19.6. These Terms and the relations between the parties under these Terms (including issues of conclusion, validity, application, and termination of the Agreement) are subject to the normative acts of the Republic of Latvia and shall be interpreted based on the normative acts of the Republic of Latvia.
19.7. Every dispute, disagreement, or claim arising from these Terms or related to these Terms, their violation, termination, or validity, shall be finally settled in accordance with the procedures established by the normative acts of the Republic of Latvia.
19.8. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests were violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission, located at Brīvības iela 55, Riga, Latvia, LV-1010, which handles consumer disputes (more information about dispute resolution is available at http://www.ptac.gov.lv/lv).
Effective from 01.01.2026