Shipping policy

1. General Information

1.1. The operation of the online store arabusmarzas.lv (hereinafter – the "Online Store") is provided by SIA "Attrezzo", Reg. No. 40203442572, VAT No. LV40203442572, e-mail: hello@arabusmarzas.lv, address: Jāņa Čakstes prospekts 22A, Ogre, LV-5001 (hereinafter – the "Seller").

1.2. At the Buyer's choice, Goods are delivered to the Omniva parcel terminal specified by the Buyer. Delivery costs are borne by the Buyer, except in cases where the Seller has provided free shipping.

2. Preparation and Delivery Timeframes

2.1. Preparation and delivery of the Buyer's order may take 5–8 business days from the moment of ordering and payment, except in cases where circumstances beyond the Seller's control occur (force majeure, as defined in Section 17 of the Terms).

2.2. At the time of placing the order, the Buyer undertakes to select the exact location of the Omniva parcel terminal and provide a valid mobile phone number. The exact delivery fee is displayed on the checkout page before order confirmation.

3. Receiving the Shipment at the Parcel Terminal

3.1. When the Good is delivered to the selected Omniva parcel terminal, the Buyer receives an SMS and/or e-mail notification containing a unique door-opening code to collect the shipment.

3.2. Ownership of the Goods and the risk of accidental loss or damage pass to the Buyer at the moment the Buyer has entered the code, opened the parcel terminal door, and collected the Good.

3.3. The Buyer is obliged to collect the shipment from the parcel terminal within the storage period specified by the service provider (usually within 7 days). If the Buyer fails to collect the shipment within the term and it is returned to the Seller, the Seller reserves the right to deduct the incurred delivery and return costs from the purchase amount to be refunded to the Buyer.

4. Inspection of the Shipment and Damages

4.1. Upon collecting the shipment, the Buyer must inspect the external packaging.

4.2. If the packaging is visibly damaged, the Buyer must immediately take a photograph of the damage and inform the Seller (via hello@arabusmarzas.lv) as well as the delivery service provider. If the Buyer collects the shipment without raising objections, it is considered to have been delivered in undamaged packaging.