Terms of service
Terms and Conditions of the arabusmarzas.lv Online Store / Distance Contract
The operation of the online store arabusmarzas.lv (hereinafter – the "Online Store") is provided by SIA "Attrezzo", Reg. No. 40203442572, VAT No. LV40203442572, e-mail: hello@arabusmarzas.lv, address: Jāņa Čakstes prospekts 22A, Ogre, LV-5001, in accordance with these Terms of Use.
1. General Provisions
1.1. These purchasing terms, together with the documents mentioned herein, are intended to provide information about SIA "Attrezzo" (the "Seller") and to establish the terms and conditions for the purchase and sale of goods (the "Terms") for the persons specified in Section 5.1 of the Terms (the "Buyer") who purchase goods (the "Goods") in the arabusmarzas.lv online store.
1.2. These Terms apply to any contract entered into between the Seller and the Buyer for the sale of Goods (the "Contract"). Before ordering any Goods in the online store, please read these Terms carefully and ensure you understand them correctly. Please note that before completing an order, the Buyer is required to agree to these Terms and the Privacy Policy; if the Buyer refuses to do so, completing the order and ordering the Goods is not possible.
1.3. The Buyer is advised to print these Terms for future reference.
1.4. Please note that these Terms may be amended in accordance with the procedure set out in Section 6. Every time Goods are ordered, we recommend reviewing the Terms so that the Buyer understands the conditions under which the specific order will be placed.
1.5. These Terms and any Contracts between the Seller and the Buyer are drafted and concluded solely in the official state language.
2. Information About the Seller
2.1. These terms apply to the purchase of goods on the website arabusmarzas.lv (the "Online Store"). The Seller is SIA "Attrezzo" – a limited liability company registered in the Republic of Latvia. Data about the Seller is compiled and stored in the Register of Enterprises of the Republic of Latvia (www.ur.gov.lv). The Seller's VAT registration number is LV40203442572. E-mail address: hello@arabusmarzas.lv.
3. The Goods
3.1. The images of the Goods published in the online store are for illustrative purposes only. Despite the Seller making every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
3.2. The packaging of the Goods may differ from that shown in the images provided in the online store.
3.3. Unless stated otherwise, all Goods offered in the online store are available. In the event that an ordered Good cannot be sold due to the circumstances specified in Sections 5.10 and 9.5 of the Terms, the Buyer will be informed by e-mail or other means of communication (by phone or SMS), and the order for such Good will be canceled.
3.4. The Seller has the right to set a minimum and/or maximum order quantity for a specific good in a single order.
4. Processing of Personal Data
4.1. The Seller processes the Buyer's personal data in accordance with the Privacy and Cookie Policy. Considering that the Privacy Policy contains important conditions of these Terms, we recommend that the Buyer read them carefully and ensure that all conditions of the Privacy Policy are understood and acceptable.
5. Conclusion of the Purchase-Sale Contract
5.1. The following Buyers may purchase goods in this online store:
a) natural persons;
b) legal entities.
5.2. By agreeing to these Terms, the Buyer confirms that they have the right to purchase goods in this online store.
5.3. The invoice serves as a delivery note.
5.4. The ordering procedure established by the Seller provides the Buyer with the opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully read and verify the submitted order at each stage of the order submission process.
5.5. The Contract between the Buyer and the Seller is considered concluded from the moment the Buyer has created a shopping cart in the online store, specified the Buyer's name and surname (in Latin letters), delivery address, exact postal code, selected a payment method, familiarized themselves with these Terms, and paid for the order. If the order is not paid for, the contract is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded contract or to resolve any uncertainties related to the execution of the contract.
5.6. When the Buyer submits an order and pays for it, an e-mail is sent confirming the receipt of the order.
5.7. When preparing the order, the Seller sends the Buyer an e-mail and/or SMS informing them that the Goods have been dispatched to the Buyer or are ready for collection (depending on the selected delivery method).
5.8. Every contract (order) concluded between the Buyer and the Seller is registered and stored in the online store's database.
5.9. By concluding the Contract, the Buyer agrees that at the time of purchase, an electronic VAT invoice with the purchase details may be sent to the specified e-mail address.
5.10. If the Seller is unable to sell the Good, for example, because the Good is out of stock, is no longer traded, or due to an error regarding the price indicated in the online store as defined in Section 9.5, the Seller shall inform the Buyer by e-mail or other means (by phone or SMS), and the order will be canceled. If the Buyer has already paid for the Good, the Seller shall refund the paid amount within 14 (fourteen) calendar days.
6. Right to Amend the Terms
6.1. The Seller reserves the right to amend these Terms, including but not limited to:
a) amending payment conditions;
b) amending applicable legal acts.
6.2. Every time Goods are ordered to conclude a Contract, the version of the Terms in effect on the date of concluding the Contract shall apply.
6.3. Each time the Terms are amended under this Section 6, the Seller will inform the Buyer and notify them by indicating that the Terms have been amended, and the date of the amendment will be specified in Section 1.4.
7. Return of Quality Goods and Unilateral Withdrawal from the Contract Using the Right of Withdrawal
7.1. A Buyer who is a consumer (natural person) has the right to use the right of withdrawal if the good is damaged and the damage is detected at the time of delivery in the presence of the courier, as well as to unilaterally withdraw from the Contract by returning the received Good within the period specified in Section 7.3. The costs of returning the Goods are borne by the Buyer.
7.2. The Buyer (consumer) cannot use the right of withdrawal and cannot return the Goods in the cases specified in Paragraph 22 of the Cabinet of Ministers Regulation No. 255 of May 20, 2014, "Regulations Regarding Distance Contracts," if:
a) The Good is made according to the Buyer's instructions or the Good is clearly personalized (adapted to the personal needs of the Buyer);
b) The Good is perishable or its expiration date is approaching quickly;
c) The Buyer has opened the packaging of a Good that cannot be returned for health and hygiene reasons;
7.3. The Buyer's right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller, and receive a refund applies only to consumers (natural persons) and arises from the date of conclusion of the Contract, as defined in Section 5.
7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:
a) If the Good is purchased by concluding a Contract – from the day the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Good;
b) If the Buyer has ordered several Goods in a single order that are delivered separately – from the day the Buyer or a third party has received the last Good;
c) If a Good consisting of multiple lots or parts is delivered – from the day the Buyer or a third party has received the last lot or part; If the end of the term falls on an "officially" designated national holiday, the right of withdrawal may be exercised until the working day following the end date of the said term (inclusive).
7.5. To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by sending or submitting a corresponding written notice in free form or by filling out a withdrawal form (PDF/WORD). The notice or form must be sent electronically to: hello@arabusmarzas.lv. Upon receiving the notice, the Seller will immediately send an acknowledgment of receipt to the Buyer's e-mail.
7.6. The Buyer must return the Good to the Seller immediately, but no later than within 14 (fourteen) days after submitting the withdrawal notice, sending it to the return address that the Seller will provide in the response e-mail. The deadline is met if the Goods are sent back before the 14-day period has expired. The costs of returning the Goods are borne by the Buyer.
7.7. The right to return the Goods can only be exercised if the period specified in Sections 7.3 and 7.4 has not expired.
7.8. The Buyer has the right to inspect the Good to determine its nature, characteristics, and functioning, but only to the extent that it would be possible in a physical store.
7.9. The Buyer is liable for the decrease in the value of the Goods or their use contrary to the principle of good faith if the Goods were used during the withdrawal period for purposes other than inspecting their nature, characteristics, and functioning.
7.10. Returned Goods must not be damaged or used in a way that exceeds the permitted inspection. The Buyer must keep the original packaging, authentic labels, and protective bags, which must not be damaged. The Goods must be returned in full sets with all accessories, instructions, and warranty certificates, if included. Any gifts received with the Goods must also be returned.
7.11. When returning a Good, the invoice number and order number must be provided. If possible, the Buyer should include the invoice to ensure a faster refund.
7.12. A Buyer returning Goods will be refunded the full amount paid for the Good, excluding delivery costs. The refund is made no later than within 14 (fourteen) days from the day the Seller received the decision to withdraw. Current shipping rates are displayed on the checkout page when selecting a country.
7.13. The Seller will issue the refund using the same payment method the customer used for the transaction.
7.14. The Seller has the right to withhold the refund until the Goods are received back or the Buyer provides proof that the Goods have been sent back, whichever happens first.
7.15. The Buyer does not have the right to withdraw from the Contract before the Buyer has received the Goods.
8. Delivery and Receipt at a Parcel Terminal
8.1. At the Buyer's choice, the Goods are delivered to the Omniva parcel terminal specified by the Buyer. Delivery costs are borne by the Buyer, except in cases where the Seller has provided free shipping.
8.2. At the time of placing the order, the Buyer undertakes to select the exact location of the Omniva parcel terminal and provide a valid mobile phone number. The exact delivery fee is displayed on the checkout page.
8.3. Preparation and delivery of the Buyer's order may take 5–8 business days from the moment of ordering and payment, except in cases where circumstances beyond the Seller's control occur (as defined in Section 17).
8.4. When the Good is delivered to the selected parcel terminal, the Buyer receives an SMS and/or e-mail notification with a unique door opening code to collect the shipment.
8.5. Ownership of the Goods and the risk of accidental loss or damage pass to the Buyer at the moment the Buyer has entered the code, opened the parcel terminal door, and collected the Good.
8.6. The Buyer is obliged to collect the shipment from the parcel terminal within the storage period specified by the service provider (usually within 7 days). If the Buyer does not collect the shipment within the term and it is returned to the Seller, the Seller has the right to deduct the incurred delivery and return costs from the purchase amount to be refunded to the Buyer.
8.7. At the time of collecting the shipment, the Buyer must inspect the external packaging of the shipment. If the packaging is visibly damaged, the Buyer must immediately take a photograph of the damage and inform the Seller as well as the delivery service provider. If the Buyer collects the shipment, it is considered to have been delivered in undamaged packaging.
8.8. The Buyer must inspect the quantity, quality, assortment, and accessories of the Good within 14 (fourteen) days after receiving it. If no complaint is submitted within this term, the shipment is considered to be in compliance with the Contract.
9. Price of the Good and Delivery Costs
9.1. Prices are indicated on the website arabusmarzas.lv. The Seller makes every effort to ensure their accuracy. If inaccuracies are found, Section 9.5 applies.
9.2. Prices may change, but these changes will not affect already concluded contracts.
9.3. Prices include VAT at the current Latvian rate. If the VAT rate changes between the placement of the order and the time of delivery, the price may be adjusted unless the order was fully paid for before this change. The Seller will inform the Buyer and offer the choice to continue the transaction at the new price or cancel the order. If no response is received, the order is canceled.
9.4. Prices do not include order preparation or delivery costs. Delivery rates are subject to change.
9.5. Given the wide assortment, technical errors in pricing may occur. If an incorrect price is found, the Seller will inform the Buyer and cancel the order. The Buyer may place the order again at the correct price.
10. Payment
10.1. The Buyer can make a payment using the banking payment solutions available at checkout.
10.2. The Goods are reserved and their processing begins as soon as the Seller receives a notification of the receipt of payment from the bank.
11. Obligations of the Buyer
11.1. The Buyer undertakes to provide only correct and complete information. Any changes must be updated immediately.
11.2. The Buyer undertakes to use the store in good faith and not harm its stability. A violation of the Terms gives the Seller the right to restrict access without prior notice.
11.3. The Buyer is obliged to pay for the ordered Goods and accept them.
11.4. The Buyer must inspect the goods before using/assembling them to ensure they match the order.
11.5. The Buyer must comply with these Terms and the laws of Latvia.
12. Obligations of the Seller
12.1. The Seller undertakes to:
a) ensure conditions for the proper use of the store's services;
b) respect the Buyer's privacy and process data in accordance with the Privacy Policy and Latvian laws.
12.2. The Seller undertakes to comply with all requirements of these Terms.
13. Manufacturer's Warranty
13.1. Some goods may come with a manufacturer's warranty. Detailed information is attached to the goods.
13.2. This warranty is in addition to the Buyer's statutory rights regarding the quality of the good.
13.3. The warranty is valid only if the operating rules are followed. Read the instructions before use.
14. Quality of Goods
14.1. The Seller guarantees the quality of the goods (statutory warranty). Specific conditions are indicated alongside the good.
14.2. Photographs are illustrative. Actual products may vary. Photographs cannot serve as a basis for a claim if the product corresponds to the description/model.
14.3. The warranty does not limit consumer rights as defined by Latvian laws.
15. Warranty and Rights in Case of Non-Compliance
15.1. Defect handling takes place in accordance with these Terms and Latvian legal acts.
15.2. Complaints can be submitted by writing to the e-mail address hello@arabusmarzas.lv.
15.3. The complaint must include:
a) order number (and invoice, if possible);
b) description of the defect/missing part;
c) evidence (photos of the defect, packaging, etc.).
15.4. The Buyer may request:
a) free elimination of the defect;
b) a price reduction;
c) replacement of the good with a similar good;
d) cancellation of the contract and a refund (except when the defect is minor).
15.5. Responses are provided within 15 days. If more time is needed, the buyer is informed in writing.
15.6. Repaired/inspected goods are stored for 3 months. After this period, they may be destroyed if not collected.
16. Liability
16.1. The Buyer is responsible for all actions in the store and for the accuracy of the provided data.
16.2. The Buyer is responsible for the security of their access data. Any action performed using the Buyer's access data is considered to be performed by the Buyer.
16.3. The Seller is not responsible if the Buyer has not familiarized themselves with these Terms or the Privacy Policy.
16.4. The Buyer must immediately inform the Seller if there has been a leak of access data.
16.5. The parties are liable for breaches of obligations in accordance with Latvian legal acts.
16.6. The Seller is liable for foreseeable losses caused by their breach of these terms.
16.7. The Goods are intended for personal use only. The Seller is not liable for business losses or lost profits. 16.8. The Seller is not responsible for the information on third-party websites to which links are provided from the store.
17. Circumstances Beyond the Seller's Control
17.1. The Seller is not liable for the non-performance or delayed performance of the Contract or any obligations under the Contract if such non-performance or delay is caused by circumstances beyond the Seller's control, as defined in Section 17.2.
17.2. A circumstance beyond the Seller's control means any action or event that the Seller cannot reasonably influence.
17.3. In the event of a circumstance beyond the Seller's control that affects the proper performance of the Seller's obligations under the Contract:
a) The Seller will immediately inform the Buyer;
b) The performance of the Seller's obligations arising from the Contract will be suspended, and the deadline for performance will be extended for a time equal to the duration of the circumstance beyond the Seller's control. If circumstances beyond the Seller's control affect the delivery of Goods to the Buyer, the Seller will agree on a new delivery date after the circumstances beyond the Seller's control have ended.
18. Transmission of Information
18.1. The term "in writing" used in these Terms also includes e-mails.
18.2. To contact the Seller in writing, or if the Terms stipulate the Buyer's obligation to contact the Seller in writing, the Buyer must send an e-mail to the Seller at hello@arabusmarzas.lv. The Seller will inform the Buyer in writing of the receipt of the notice (usually by e-mail). To exercise the right of withdrawal and withdraw from the Contract, the procedure for submitting the Buyer's application to the Seller is provided in Section 7 of these Terms.
18.3. The Seller sends all notices to the Buyer to the e-mail address provided in the Buyer's purchase form (on the order confirmation page).
18.4. By making a purchase, the Buyer agrees to these terms and agrees to receive e-mails about discounts or new goods. The Buyer may unsubscribe from the newsletter at any time.
19. Other Provisions
19.1. Any Contract concluded between the Seller and the Buyer is governed by these Terms together with the documents explicitly mentioned therein. Any deviations from these Terms are valid only if documented in writing.
19.2. The Seller has the right to transfer its rights and obligations under the Contract to a third party or parties, but such transfer of rights and obligations will not affect the Buyer's rights and the Seller's obligations under these Terms. In the event of such a transfer, the Seller will inform the Buyer by publishing the transfer information in the online store.
19.3. The Buyer has no right to transfer all or part of the rights or obligations arising from these Terms to a third party or parties without the Seller's written consent.
19.4. If any of these Terms is found to be illegal, invalid, or unenforceable, the remaining provisions of these Terms remain in effect and fully enforceable. Any provision of these Terms found to be illegal, invalid, or unenforceable only in part or to a certain extent will remain in effect to the extent it has not been found illegal, invalid, or unenforceable.
19.5. Unless specified otherwise in these Terms, any delay by the Seller in exercising its rights under this Contract does not mean a release of the Buyer from fulfilling obligations or a waiver of these rights, and any single or partial fulfillment of an obligation or single or partial exercise of a right does not mean that these obligations do not have to be fulfilled or that these rights cannot be exercised in the future.
19.6. These Terms and the relationship of the parties under these Terms (including questions regarding the conclusion, validity, application, and termination of the Contract) are subject to the laws and regulations of the Republic of Latvia and shall be interpreted based on the laws and regulations of the Republic of Latvia.
19.7. Any dispute, controversy, or claim arising out of these Terms or related to these Terms, their breach, termination, or validity shall be finally resolved in accordance with the procedure established by the laws and regulations of the Republic of Latvia.
19.8. Disputes between the Buyer and the Seller are resolved by mutual agreement. If the Seller refuses to satisfy the Buyer's complaint or the Buyer disagrees with the solutions offered by the Seller and believes that their rights or interests have been violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission located at Brivibas Street 55, Riga, Latvia, LV-1010, which handles consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/lv).
Effective from January 1, 2026